Last updated: March 2, 2026
1. Information We Collect
We collect the following types of information when you use our platform:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: For drivers, this includes vehicle details, service areas, and profile photos.
- Location Data: GPS location during active jobs for real-time tracking and ETA calculation.
- Transaction Data: Payment information processed securely through Stripe. We do not store full credit card numbers.
- Communication Data: Messages sent through our in-app chat system.
- Photos: Images of items uploaded when posting jobs.
2. How We Use Your Information
- To provide and improve our moving and delivery services
- To connect customers with drivers in their area
- To process payments and payouts
- To send job status notifications via SMS and email
- To provide real-time location tracking during active deliveries
- To facilitate communication between customers and drivers
- To ensure safety and resolve disputes
3. Information Sharing
We share your information only in the following circumstances:
- Between Users: Customers and drivers can see relevant profile and job information to complete deliveries.
- Payment Processing: Transaction data is shared with Stripe for payment processing.
- Notifications: Phone numbers and emails are used with Twilio and our email service to send job updates.
- Legal Requirements: When required by law or to protect our rights and safety.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), secure password hashing, and session-based authentication. Payment data is handled entirely by Stripe and never stored on our servers.
5. Location Data
Location data is collected only during active jobs when a driver has accepted and is completing a delivery. Location tracking stops when a job is completed. You can revoke location permissions at any time through your device settings.
6. Data Retention
We retain your account data as long as your account is active. Job history and transaction records are retained for accounting and dispute resolution purposes. You may request deletion of your account by contacting us.
7. Your Rights
- Access and download your personal data
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
8. Cookies
We use session cookies for authentication purposes. These are essential for the platform to function and cannot be disabled.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of significant changes via email or in-app notification.
10. Contact Us
If you have questions about this privacy policy, please contact us through the app or reach out to our support team.